We have adopted a philosophy that assumes the honesty and good intent of our subscribers, therefore our services are provided in as unrestricted a manner as possible to allow our users to have the richest Internet experience possible.
This Acceptable Use Policy (AUP) must be read in conjunction with our Master Agreement and Terms and Conditions (Service Schedules), and may be subject to change from time to time. It is the subscribers' responsibility to ensure that they comply with the latest edition of the AUP at any given time. If you have any questions about any of our policies, please contact the Customer Services at support@gradwell.net
This Acceptable Use Policy may be revised, without notice, at any time, at the sole discretion of Gradwell Dot Com Limited. Completion of the relevant application forms, Master Agreement and Service Schedules, or connection to the service for the first time, is deemed to be an agreement to our Terms and Conditions and Acceptable Use Policies.
In the event of a breach of this policy, Gradwell Dot Com Limited reserve the right to terminate your service with immediate effect, without recompense and delete any files held on our servers.
Dialup Access
Login names and passwords must be kept secret and not be communicated to any third party. Gradwell Dot Com Limited must be notified immediately if they are compromised. If someone were to gain access to your account password, they could tamper with your files and your email. If you change your password, please keep a note of it as Gradwell Dot Com Limited staff cannot gain access to changed passwords.
Users may not download or store illegal copies of commercial software. If commercial software is stored on our hard disk, we will delete the files and immediately terminate your service without recompense.
Any attempt to breach the security of any machine is forbidden. Attempting to do so will result in immediate account termination and possible further legal action. Users may not run any program that monitors network packet data or any program that compromises the privacy of network traffic.
Email and Usenet (news)
Users may not "spam" or flood the usenet with a single post to a large number of newsgroups which are not related to the topic of your article.
Users may not abuse, or make physical threats against, another person via e-mail, news or any other electronic media/service we provide.
Users may not forge e-mail or news postings (to include cancel messages, whether manual or automated).
Users may not "spam" people via email. This is defined as unsolicited (unwanted, un-requested) email.
When using newsgroups, subscribers must comply with the globally accepted Usenet Acceptable use policy. A good place to refer to is www.usenet.org.uk/usenet-information.html
Gradwell Dot Com Limited reserve the right to cancel any message posted to a news group if it is deemed to be of an unsuitable nature.
Web Space
You will be responsible for the content of your Web Space, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK law. Should any web pages not conform to this then they will be removed.
Gradwell Dot Com Limited reserve the right, without notice or explanation, to remove material which does not comply with company policy, such as material of an Adult nature or pirated software.
Subscribers will be held solely responsible for any defamatory, confidential, secret or other proprietary material made available via your web sites. Gradwell Dot Com Limited reserve the right to suspend any sites containing such material.
Login names and passwords must be kept secret and not communicated to any third party, except for agencies, such as web site designers working on your behalf, or those directly involved with the site in question. Gradwell Dot Com Limited must be notified immediately if they are compromised. If someone were to gain access to your account password, they could tamper with files held on your site.
Technical Support will only be provided for uploading, downloading and viewing pages. No support will be provided for HTML authoring or page design, although we may have support pages providing help with these topics.
The customer has sole responsibility for ensuring that any data is suitably backed-up. Gradwell Dot Com Limited will not keep backups of your pages.
Gradwell Dot Com Limited will accept no responsibility whatsoever for loss of data or information resulting from the use of this service.
If the account is suspended for any reason, such as non-payment, access to the customers' Homepage, both for viewing and uploading, may also be suspended.
On closing an account, the relevant data on the Customer's Web Space will be deleted.
By uploading to the Web Space, the Customer will be deemed to have accepted and agreed to the Terms and Conditions of use of the Web Space service.
IRC Specific
Users must abide by the policies of any IRC networks they use. We will co-operate with the administrators of IRC networks to identify abusive users and restrict their access to IRC. Users are reminded that harassment, threatening or slanderous behaviour on IRC is prosecutable under UK law.
Non Specific
Users may not mount an attack, by whatever means, against our system, or any other systems. Users may not run unauthorised mailing lists from, or through any of our machines, or mail servers.
Technical Support
Technical Support exists for the benefit of Gradwell Dot Com Limited Customers, providing support for questions relating directly to our services. Technical support is here to provide the best service possible to our customers, but can, at times, be stretched by having to answer unnecessary calls or emails. When contacting Technical Support, please have all relevant details to hand.
If the problem doesn't directly involve the Internet connection, for example - how do I send an email, how do I change the first page that is displayed when my web browser starts etc., this is a function of the particular software application (e.g. the mail program, web browser etc). Please explore the various settings, options or use the in-built help menu, (in the program you require help for) for instructions on such procedures. Before contacting us for support, you are obliged to check other documentation for answers to your question. This includes:
- Documentation that was supplied with the account.
- Our support web pages.
Can Mobile VoIP Walk?
Webcast presentation by Peter Gradwell to the British Computer Society on mobile VoIP.
